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Client Terms and conditions for the supply of interpreting services

1. Definitions

1.1 In these Terms of Business the following definitions apply:-

‘The Company’ means UK Language Solutions Ltd.

‘Assignment’ means the period during which the Interpreter is supplied to render service to the Client;

‘Client’ means the person, firm, and organisation, statutory or corporate body together with any subsidiary or associated units to whom the Interpreter is engaged.

‘Engagement’ means any use of the Interpreter’s service on a temporary basis.

‘Language Provider’ means the individual whose services are supplied by UK Language Solutions Ltd to the Client.

1.2 The headings contained in these Terms & Conditions are for convenience only and do not affect their interpretation.

2. The Contract

2.1 These Terms constitute the contract between The Company and the Client for the supply of the Language Provider services by The Company to the Client and are deemed to be accepted by the Client by virtue of its request for Engagement of the Interpreter.

2.2 No variation or alteration to these Terms shall be valid unless approved by a Director of The Company in writing.

2.3 Unless otherwise agreed by a Director of The Company, these Terms prevail over any terms of business proffered by the Client.

3. Charges and Payment Terms

3.1 The Client will to pay the fees of the Company as set out in the Company’s quotation such fees to be paid without abatement or set off. VAT is payable and all payments must be made in pounds Sterling.

3.2 The Company reserves the right at its sole discretion to increase its charges. Any increase in charges will be brought immediately to the Client’s attention.

3.3 Invoices raised by the Company are payable within 30 days. Late payment will allow the Company to make use of the provisions of the Late Payment Commercial Debt (Interest) Act 1998.

3.4 Interest on all invoices that have not been paid within 30 days of being raised will be payable at a rate of 8% per annum until such time as payment is received in full.

3.5 Should any invoice not be paid within 30 days of being raised then, in addition to the interest referred to in clause 3.4 hereof, an Administration Charge of £25.00 plus VAT at the prevailing rate will become automatically payable and form part of the overdue invoice.

3.6 Further, if an invoice has not been paid within 60 days of being raised a further Administration Charge of £25.00 plus VAT at the prevailing rate will become automatically payable and added to the outstanding invoice.

3.7 Further, if an invoice has not been paid within 90 days of being raised a further Administration Charge of £25.00 plus VAT at the prevailing rate will become automatically payable and added to the outstanding invoice.

3.8 Further if an invoice has not been paid within 120 days of being raised a further Administration Charge of £100.00 plus VAT at the prevailing rate will become automatically payable and added to the outstanding invoice.

3.9 Should it be necessary for the Company to commence proceedings to recover any outstanding invoice or part thereof, a further Administrative Charge of £100.00 plus VAT at the prevailing rate will be added to the outstanding invoice. In addition the Client will be responsible for all interest charges and any legal fees incurred.

4. Timesheets

4.1 At the end of each assignment the Client shall sign The Company’s timesheet verifying the hours attended by the Language Provider during that Assignment.

4.2 Signature of the timesheet by the Client indicates satisfaction with the services provided by the Language Provider and confirmation of the number of hours attended. Failure to sign the timesheet does not absolve the Client’s obligation to pay the charges in respect of the hours attended.

5. Remuneration

The Company assumes responsibility for payment of the Language Provider remuneration.

6. UK LANGUAGE SOLUTIONS LiabilitIES

6.1 Whilst every effort is made by The Company to give satisfaction to the Client by ensuring high standards of skills, integrity and reliability from Language Provider and further to provide them in accordance with the Client’s booking details, The Company is not liable for any expense, delay or damage arising from any failure to provide any Language Provider for all or part of the period of booking or from the negligence, dishonesty, misconduct or lack of skill of the Language Provider.

6.2 UK Language Solutions shall incur no liability to The Client for negligent misrepresentation made orally or in writing, either directly or indirectly, by The Company or its representatives prior to the Contract. The Client shall not be permitted to rescind The Contract based on grounds such as these.

6.3 The Company shall assume limited liability on any grounds whatsoever based solely on the invoiced value of the work.

6.4 Language Providers are engaged by The Company under contract for services. They are not the employees of The Company.

7. CLIENT LIABILITIES

7.1 Should a booking be delayed for any reason, which is outside the control of either the Interpreter or The Company, then the Client shall still be liable for charges in respect of the originally agreed commencement of the booking.

7.2 Unless The Company states otherwise, The Client agrees (to include any associated companies of The Client) that they will refrain either directly or indirectly from approaching, soliciting or employing the Interpreter who undertook the work under the Contract within 18 months from the termination of the said Contract. Should the Client be found to be in breach of this clause, they agree to pay The Company an amount equal to both the aggregate remuneration paid by The Company to The Interpreter for the year preceding the date on which The Client employed The Interpreter, and the equivalent of one full year’s pro-rated pay for any money paid to the Interpreter by The Client.

7.3 In the event UK Language Solutions is required to provide interpreting and other services to The Client on The Client’s own or any other premises, The Client shall allocate suitably experienced staff to take responsibility for UK Language Solutions activities. They should also provide access to premises, interpretation equipment and other facilities which is considered reasonable. Provide all necessary information for The Interpreter to adequately produce the work and ensure that all information is complete and accurate. Take responsibility for all safety and security precautions at the premises during the provision of services.

7.4 UK Language Solutions shall reserve the right to charge The Client for any additional costs resulting from hazardous conditions or materials encountered at the premises during the assignment.

7.5 The Company shall not be obliged to continue the provision of services where The Company considers this would compromise The Contract as a breach of warranty, illegal act or safety hazard.

8. LANGUAGE PROVIDERS

In the event of sickness or injury or absence of a Language Provider prior to or during an assignment, we will use our best endeavours to supply a replacement, but no liability is accepted by us for failing to do so.

9. ASSIGNMENT DETAILS

Prior to each assignment The Company will send the client a booking confirmation, usually by email, containing details of the venue for meeting / hearing requiring interpretation, start time, expected duration and other relevant details. Acceptance of the booking confirms all details are correct and The Company will take no responsibility for incorrect details after this acceptance.

10. Cancellation

10.1 If the Client wishes to cancel or postpone an order for Services charged on an hourly basis, the full fee specified in the quotation shall be payable when the cancellation is made less than 24 hours during working days or otherwise before the start of the Event.

10.2 If the Client wishes to cancel an order for Services charged on a hourly basis, half of the full fee specified in the quotation shall be payable when the cancellation is made less than 48 hours during working days before the start of the Assignment.

10.3 If the Client wishes to cancel an order for Services charged on an hourly basis more than 48 hours during working days no charge will apply.

10.4 If for whatever reason we have to cancel your booking, we will endeavour to give you as much prior notice as possible either by phone, email, text, fax or any other appropriate method of communication. No charges will be incurred by the client.

11. Law

These Terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales. top

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